Software Implementation

CRM Canada's Software Implementation Services design, deliver and support high quality CRM and business intelligence solutions using cutting edge software products, including GoldMine, OmniRush and our own custom applications. We integrate our solutions into existing business processes, systems and data. By closely examining our customer's environment, we are often able to architect our solutions around existing infrastructure providing an optimal balance between cost and performance.

Services are delivered through a team of highly qualified and experienced implementation architects, project managers and technical specialists. Our development team also draws on specialized skills within our certified developer network and our support structure includes access to CRM Canada's entire consultant network.

Our software implementation services include:

• Planning
• Analysis of existing network, hardware and software environment
• Staging and integration
• Product installation & configuration
• Service-completion and layout report(s)

If you are installing, upgrading, or moving software, CRM Canada's implementation services ensure that these changes are made rapidly, accurately, and with minimal disruption to your business.

Software Customization

CRM Canada's experienced team of professionals help clients better integrate their software implementations with existing business rules and processes. This helps to maximize their return. Customization may include:

• Web-based or emailed activity or calendar reports
• Importing from legacy databases
• Web-to-GoldMine interaction
• Tailored Crystal reports
• Custom fields, screens and HTML Views within GoldMine

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